Posted on 6th Jun 2013 4552 views
neapay Support is provided in the following sequence of priority
Please call anytime at the provided number. Prepare the logs, screenshots, video share, recording of the issue, so we can help.
Prepare the logs according to the guidelines , send the email to firstname.lastname@example.org and you will be helped within a business day.
Prepare the logs according to the guidelines , send the email to email@example.com and you will be helped within the agreed SLA.
Prepare the logs according to the guidelines , send the email to firstname.lastname@example.org and you will be helped as soon as we can spare some time.
If you have a bug that creates unavailability, make sure you put that in the email header or first in the body.
In case you are having issues with deploying, running, configuring our converter, switch, simulator, issuer, or a bug, make sure we have necessary information to analyse.
No matter which kind of support you have contracted, we need you to help us with some very important information. Without this, it is very hard for us to help. So please follow the guide below for requesting support.
If possible, include a screen shot of the problem.
Additional information regarding the documentation, reference to documentation, or sample valid messages if the issue is functional.
For functional issues, the raw hex dump of the contested or inaccurate content is required.
SLAs according to the agreed terms.
You are welcome to submit improvements suggestions, point bugs or issues, or help us with documentation.
For non-paying customers, we are grateful if you can help in exchange for support with testing, documentation, or propose something else.
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Ready to start your next project with us? Give us a call or send us an email and we will get back to you as soon as possible!