Support for the neaPay products: Authorization, Switch, Converter, Simulator, Issuer

Posted on 6th Jun 2013 10101 views

neapay Support is provided in the following sequence of priority

Make sure traces are ON. Information for enabling traces in the simulator can be found here: https://neapay.com/post/enable-traces-iso8583-simulator_25.html

neaPay Priority 1 support

Please CALL anytime at the provided number. Prepare the logs, screenshots, video share, recording of the issue, so we can help.

neaPay Priority 2, 3 & free support

Prepare the logs according to the guidelines below , send the indicated email address in the product startup log and license.

 

Steps to ask for Support

  1. Prepare an email to the indicated email address in the product startup log and license.
  2. Provide software delivery number and name of the download, so we can identify the exact delivery.(the link you downloaded)
  3. Provide description of the issue, so we can understand what is happening.  If you have Unavailability or Deployment issues, mention it
  4. Provide text logs, from the start  of the transaction, with traces ON. Preferably from the start of the software, it is is not continously running, of from the start of the container. https://neapay.com/post/enable-traces-iso8583-simulator_25.html
  5. If you are running a live system with confidential data, you need to reproduce the issue on the test system, with traces ON, ad then provide the log.
  6. If you are running a live system with confidential data, makse sure you obfuscate, anonimyze, remove or invalidate sensitive data. Make sure the sent data is no longer valid in your system.


If possible and relevant, include a screen shot of the problem. 

Additional information regarding the documentation, reference to documentation, or sample valid messages if the issue is functional. 

For functional issues, the raw hex dump of the contested or inaccurate content is required.  TCP TRacing must be ON

SLAs according to the agreed terms.

If you have a bug that creates unavailability, make sure you put that in the email header or first in the body.

In case you are having issues with deploying, running, configuring our converter, switch, simulator, issuer, or a bug, make sure we have necessary information to analyse.

No matter which kind of support you have contracted, we need you to help us with some very important information. Without this, it is very hard for us to help. So please follow the guide below for requesting support. 

 


You are welcome to submit improvements suggestions, point bugs or issues, or help us with documentation. 

For non-paying customers, we will do our best to help you in a decent amount of time but

WE DO NOT GUARANTEE support for DEMO NON-COMMERCIAL license.

 


LinkedIn

Docs Home ISO8583 Simulator Simulator Tutorials ISO8583 Converter Cards Issuer BASE24 Base24-eps Reference Guide ISO8583 Switch HSM Simulator POS Simulator Products


Top Read Articles


BIN List & Range for MasterCard, Visa, Amex, Diners, Discover, JCB, CUP 165051 views

ISO8583 Response Codes for Transaction processing 66767 views

Read smart card chip data with APDU commands ISO 7816 63700 views

ISO8583 Message Types for Transaction Processing 31268 views

ISO8583 Processing Codes for Transaction Processing 31261 views

Deploy, run and generate with neaPay Card Data Generator 21398 views

MCC Codes - Merchant Category Codes to use in ISO8583 Field 18 20901 views

Run the neaPay ISO8583 simulator 20882 views

ISO8583 payments message format, programmers guide 18394 views

ISO8583 message: The list of ISO 4217 currency codes for data elements 49 and 52 17532 views

ISO8583 ATM POS Crypto API integration with exchanges like Coinbase or Binance 17046 views

ISO8583 Message Converter JSON and XML interface specification mapping 13966 views

Cards and Banks Training 13603 views

Java version for neapay products Simulator Converter Switch Authorization Cards Issuer 10624 views

Support for the neaPay products: Authorization, Switch, Converter, Simulator, Issuer 10102 views

Log Files in BASE24 classic 9795 views

Create a new test case in the neaPay ISO8583 simulator Video guide 9080 views

BASE24 classic vs BASE24-eps 8757 views

BASE24 documentation to read 8603 views

BASE24 classic interview questions 8537 views

Deploy the neaPay ISO8583 simulator - video guide 8491 views

EMV explained for programmers 8177 views

ISO8583 Simulator neapay- Performance testing at 500, 1000 and 1500 Transactions per second 8101 views

ISO8583 converter to JSON XML SQL to HTTP host - message flow - video guide - Part.2 7752 views

ISO8583 converter to JSON XML SQL to HTTP Host - host unavailable - video guide- Part.3 7267 views

Adding your own card to the Payments simulator to test your system 7133 views

ISO8583 converter to JSON XML SQL to HTTP host - start& run - video guide - Part.1 7107 views

Card readers supported by neaPay payments simulator, CHIP and NFC 7054 views

Changing fields definitions in the ISO8583 simulator and message converter 7034 views

Connect the neaPay ISO8583 Acquirer simulator to your own host or Issuer 7023 views

Run the neaPay ISO8583 converter to JSON, XML, SQL, in a test environment 6997 views

BASE24 classic screens examples explained 6994 views

Load Test enabling and performance testing at 1TPS and 100TPS 6961 views

Run One, Run Scenario, Run All, Run Load in the neaPay ISO8583 Simulator - Use guide 6958 views

Enabling traces in the payments simulator 6951 views

Sample Recommended design for an Acquirer test cases suite, Scenarios and Regression 6946 views

How the fingerprint reader works in the ISO8583 payments simulator 6935 views

Altering test cases in Excel for the ISO8583 simulator 6932 views

Deploy the neaPay ISO8583 Payments converter in a test environment 6922 views

BASE24-eps interview questions 6859 views

Deploy the neaPay HSM simulator in a test environment 6785 views

Regression Testing in 1 click with instant Analytics and CSV report 6644 views

Deploy the Payments Switch Router in a test environment 6528 views

BASE24 classic ATM configuration Tutorial in ATD and XPNET with examples 6227 views

Add extra custom fields to the ISO8583 simulator 6126 views

BASE24 classic cards configuration tutorial with Examples 6113 views

Trace configuration in neaPay Simulator, Converter, Switch, Authorization and Cards Issuer 6085 views

PCI compliant with neapay switch 5715 views

ISO8583 Message Converter to XML SQL CSV interface specification mapping 5658 views

BASE24-EPS ACI DESKTOP tutorial - Getting started 5510 views

BASE24 classic prefix configuration tutorial CPF with examples 4080 views

BASE24 classic tracing of transactions. Audits, configuration, enabling and opening 3943 views

ACI BASE24 classic automatic extract configuration 3638 views

BASE24 classic Institution configuration Tutorial with example 3597 views

BASE24 classic balance file configuration PBF with example 3509 views

POS simulator format SPDH HPDH Verifone and custom 3432 views

First steps with BASE24 Classic 3351 views

Getting started with using Prognosis for BASE24 and BASE24-eps 3073 views

ISO8583 simulator Visa MasterCard Amex CUP configuration demo video 302 views

SWIFT Common Message Type List with examples 56 views

Swift Message Structure ISO 15022 and ISO 20022 55 views

SWIFT Message types complete list reference 54 views

POS Transaction types explained 47 views

Contact    

Iso8583 - articles


ISO8583 Converter   5658 views

ISO8583 Message Converter to XML SQL CSV interface specification mapping


ISO8583 Converter creating an XML,  SQL and CSV object from an incoming TCP/IP ISO8583 binary message, and then sending it to a HTTP host as ...
ISO8583 Switch   5715 views

PCI compliant with neapay switch


PCI compliant with neapay switch Steps and procedure: Configuration parameters to acheive service PCI DSS compliance   ...
Products   6085 views

Trace configuration in neaPay Simulator, Converter, Switch, Authorization and Cards Issuer


Trace configuration in neaPay Simulator, Converter, Switch, Authorization and Cards Issuer ...
ISO8583 Simulator   6126 views

Add extra custom fields to the ISO8583 simulator


Adding extra, custom fields to the ISO8583 simulator in 3 simple steps is as easy as running the tests: Edit the spreadsheet and save it; Edit th ...
ISO8583 Switch   6528 views

Deploy the Payments Switch Router in a test environment


Deploy then neaPay Payments switch router to easily route transactions based on BIN/prefix, amount, merchant, originating or destination insytitution, ...
ISO8583 Simulator   6644 views

Regression Testing in 1 click with instant Analytics and CSV report


The neaPay Payments simulator is designed from the start to follow the life of a project, and therefore, after all testing has been completed, we need ...
ISO8583 Converter   6922 views

Deploy the neaPay ISO8583 Payments converter in a test environment


When you receive a delivery from neaPay for an iso8583 convertor, you will get 1 zip file.  This step by step guide will guide you through ...
ISO8583 Simulator   6932 views

Altering test cases in Excel for the ISO8583 simulator


When you need to customize your own test case, you need to follow some simple steps all the time.In order to obtain this, you need to alter test data ...
ISO8583 Simulator   6935 views

How the fingerprint reader works in the ISO8583 payments simulator


Step by step guide to enable and disable fingerprint reading, enrollment and verification with the neapay Simulator is pretty straight forward and ass ...
ISO8583 Simulator   6946 views

Sample Recommended design for an Acquirer test cases suite, Scenarios and Regression


A test suit is composed of different scenarios which follow in a functional (or another) way in order to cover the full, or as much as possible, of th ...
ISO8583 Simulator   6951 views

Enabling traces in the payments simulator


Enabling traces in the ISO8583 Payments Simulator, just like the ISO8583 message converter and the ISO8583 Host, is a call to the system core to write ...
ISO8583 Simulator   6958 views

Run One, Run Scenario, Run All, Run Load in the neaPay ISO8583 Simulator - Use guide


neapay ISO8583 simualtor is designed to Support your project in all stages and has 4 modes are available: RunOne - runs only the selected Test Case; R ...

Choose the product you need



ISO8583 Converter

Convert ISO8583 to JSON XML SQL


ISO8583 Interface

ISO8583 Interface Handler


ISO20022 Converter

Convert ISO20022 to ISO8583 ...


ISO8583 Builder

Build ISO8583 from scratch


ISO8583 Switch

ISO8583 Router by criteria


ISO8583 Authorization

Authorize cards and ledger


Payments Acquirer

Acquiring host from devices


Cards Issuing

Generate and issue cards


ISO8583 Simulator

ISO8583 HISO98 HISO87 simulator


ISO20022 Simulator

ISO20022 & SWIFT simulator


POS Simulator

POS protocols simulator


Web Api Simulator

Web API tester Performance

 

Get a free quote, Ask for details
Get help

Contact us

Try the software yourself
Download

Download software

Read Documentation and Start guides

Documentation

Online Tools Overview

Online Tools